stv99 Terms and Conditions

Introduction and Eligibility

These terms and conditions ("Terms") form a legal agreement between stv99 ("Platform", "we", "us") and users ("you", "user"). By visiting the stv99.cam website, opening an account, or using any of our services, you confirm that you have read, understood, and agreed to fully comply with all of these terms.

stv99 is an online casino and betting platform operated for players in Bangladesh. Our platform offers slots, live casino, sports betting, and other gaming products. We reserve the right to change these terms at any time, and continued use of the platform after any change will be considered acceptance of the updated terms.

Account Registration and Eligibility

To open an account and use services on stv99, the following conditions must be met:

• You must be 21 years of age or older.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, complete, and accurate.
• You are solely responsible for keeping your account password and login details completely confidential.
• The account must be used for personal purposes only — placing bets on behalf of third parties or acting for professional syndicates is prohibited.
• If any information is found to be false, we reserve the right to permanently close the account and forfeit any deposited funds.

2.1 Verification Process

stv99 may request documents for identity verification at any time. This may include a National ID (NID), birth registration certificate, passport, or bank statement. If the required documents are not provided on request, withdrawals may be suspended or the account may be temporarily closed.

Age Verification and Protection of Minors

stv99 places the highest importance on protecting minors from gaming. Use of this platform is permitted only for those aged 21 or above.

If we have reason to doubt a user's age, we may immediately suspend the account and request proof of age documentation. In cases of age fraud, the account will be permanently closed and all deposited funds will be forfeited.

If there are underage members in your household, it is recommended to use parental control software on your devices. Parents and guardians are responsible for keeping children and teenagers away from online gaming sites.

Deposit and Withdrawal Policy

The following rules apply to financial transactions on stv99:

4.1 Deposits

• The minimum deposit amount is ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits must be made only from an account registered in your own name. Deposits through third parties are not accepted.
• We reserve the right to hold deposits pending investigation in cases of fraudulent or suspicious transactions.

4.2 Withdrawals

• The minimum withdrawal amount is ৳500.
• The standard withdrawal processing time is 5–30 minutes.
• Completing the wagering requirements of any active bonus is mandatory before withdrawing.
• Withdrawals may be delayed if verification documents are incomplete.
• Withdrawals will be processed only through the same method used for the deposit.

Bonus and Promotion Terms

Various promotional offers are available on stv99. Each bonus has specific terms that must be followed.

5.1 Welcome Bonus

A 200% bonus of up to ৳15,000 is available on the first deposit. The wagering requirement for this bonus is 25 times (25x) — meaning you may withdraw after wagering 25 times the bonus amount.

5.2 General Bonus Rules

• Each bonus has a specific validity period; if the wagering requirement is not met within the set time, the bonus will be cancelled.
• Any attempt to claim bonuses from multiple accounts will result in all accounts and bonuses being cancelled.
• A maximum bet limit may apply when playing with bonus funds — refer to the terms of the specific promotion.
• stv99 reserves the right to change, suspend, or cancel any promotion.
• If bonus abuse is suspected, we reserve the right to return the deposit and forfeit the bonus.

5.3 VIP Program

The stv99 VIP program has four tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). Progression through VIP tiers depends on gaming activity and relationship with the platform. We reserve the right to change VIP benefits.

Gameplay and Fair Play

stv99 is committed to ensuring a fair and transparent gaming environment. The games on our platform are developed by certified software providers who use Random Number Generator (RNG) technology to ensure fair play.

• Game outcomes are completely random and not predetermined.
• A game result may be considered void due to a technical error, and the stake for that bet will be returned.
• stv99 will not be held responsible for server outages, internet disconnections, or other technical issues.
• Exploiting vulnerabilities or bugs in game software to gain an unfair advantage is strictly prohibited.
• In any disputed game outcome, the data from our server logs will be considered final.

Prohibited Activities

The following activities are strictly prohibited on stv99, and any violation will result in immediate account closure:

• Engaging in money laundering or illegal financial activities.
• Using bots, automated software, or any other fraudulent methods.
• Creating multiple accounts to abuse bonuses.
• Operating or selling an account on behalf of a third party.
• Attempting to hack or gain unauthorized access to any game or system on the platform.
• Engaging in fraudulent collusion with other users.
• Creating an account or conducting transactions using false or misleading information.

Privacy and Data Protection

stv99 places the highest importance on protecting your personal information. Details of how we collect, use, and store your data are provided in our Privacy Policy.

Your personal information will not be sold to third parties. However, information may be shared with relevant authorities due to legal obligations, fraud investigations, or security reasons.

We use cookies to improve your experience on the platform. Information on changing cookie settings can be found in our Privacy Policy.

Account Suspension and Closure

We may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any section of these terms.
• Providing false information during identity verification.
• Suspicious or fraudulent financial transactions.
• Order from a court, regulatory body, or law enforcement authority.
• At the user's own request (voluntary closure).

In the case of voluntary account closure, any valid remaining balance (excluding bonuses) may be withdrawn, subject to the applicable verification policy.

Limitation of Liability

stv99 will not be held liable for the following:

• A game or bet being interrupted midway due to an internet connection failure.
• Losses caused by third-party software or hardware errors.
• Your account credentials being accessed by another person, if this is due to your own negligence.
• Force majeure events: natural disasters, cyberattacks, government restrictions, etc.
• Financial losses resulting from gambling — users play entirely at their own risk.

Our maximum liability in any matter will be limited to the value of the single disputed transaction in question.

Responsible Gaming Policy

stv99 takes responsible gaming very seriously. We believe that gambling should be for entertainment purposes only and should never be seen as a solution to financial problems.

• Set your own win and loss limits and stick to them.
• Never borrow money to gamble.
• Keep your emotions in check while playing.
• If you feel that gaming is having a negative impact on your life or relationships, seek help immediately.

Our platform offers Self-Exclusion and deposit limit features. To learn more about these features, visit our Responsible Gaming page.

Changes to Terms & Conditions and Contact

stv99 reserves the right to change, amend, or update these terms and conditions at any time without prior notice. The updated terms and conditions will take effect from the date of publication.

We will try to notify users by email of any significant changes. However, it is the user's responsibility to review the latest terms and conditions. Continued use of the platform after any changes will be considered full acceptance of the new terms and conditions.

12.1 Contact

For any questions or concerns regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali

The Bengali version of these terms and conditions is official. In the event of any dispute, the Bengali text will prevail.