stv99's Privacy Policy

Introduction

1. Introduction and Applicability

stv99 ("we", "us", or "the platform") is an online casino and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") explains what types of personal information we collect from you when you visit or use the stv99.cam website, how that information is used, and the steps we take to protect your information.

By registering on this website or creating an account, you confirm that you have read this Privacy Policy in full and agree to its terms. If you do not agree with any part of this policy, please do not use our platform.

This policy applies only to stv99's own services. Third-party websites or services may have their own privacy policies, and stv99 is not responsible for those.

Core Principles

Our Core Principles of Data Protection

stv99 places the highest importance on user privacy. Our data management is built on these core principles.

Data Collection

2. What Information We Collect

stv99 collects various types of information from users. This information is divided into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

During account registration and use, you may provide the following information:

• Identity Information: Full name, date of birth, and national identity card number (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details such as bKash, Nagad, Rocket, Upay, or bank account information — used only for deposits and withdrawals.
• Verification Documents: A copy of your national identity card or passport (as part of the KYC process).
• Support Communications: Messages you send via live chat or email.

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• Device Information: Device type, operating system, browser version, and type of internet connection.
• Log Data: IP address, login times, page visit history, and session duration.
• Cookie Information: Cookies and similar technologies are used to help improve your website experience.
• Gaming Activity: Betting history, win/loss records, and time spent on the platform.

2.3 Information Received from Third Parties

In some cases we may receive limited information about you from authorised third parties such as payment processors or identity verification services. This information is always shared for legitimate purposes and under the respective party's own privacy policy.

Use of Information

3. How Collected Information Is Used

stv99 uses collected information for the specific purposes listed below. We never use your information outside of these purposes.

• Account Management: Information is used to create, verify, and manage your account.
• Service Delivery: To ensure gaming services, bonus distribution, and payment processing.
• Identity and Age Verification: To ensure that only individuals aged 21 or older can open an account on our platform.
• Fraud Prevention: To protect account security and detect fraudulent activity.
• Customer Support: To resolve your questions and issues by providing assistance via live chat and email.
• Responsible Gaming: To identify unusual gaming patterns and to effectively manage responsible gaming tools.
• Technical Improvement: For analytical purposes to improve platform performance and user experience.
• Legal Obligations: To comply with applicable laws, regulations, and directives from regulatory authorities.
• Communications: To send important account-related notifications, policy updates, and relevant promotional information (subject to your consent).

Data Sharing

4. Data Sharing and Disclosure Policy

stv99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, in specific circumstances we may share information in a limited way:

4.1 Service Provider Partners

We work with trusted third parties who carry out certain services on our behalf, such as payment processing, identity verification, and technical infrastructure. Only the minimum information needed to complete their work is shared with these partners, and they are bound by confidentiality agreements.

4.2 Legal Requirements

In response to a court order, legal process, or a lawful request from a government authority, we may be required to disclose information in accordance with applicable law. In such cases we always provide only the minimum information necessary, within the bounds of the law.

4.3 Fraud and Security Protection

To prevent fraud, money laundering, or other unlawful activity, necessary information may be shared with relevant authorities or security agencies.

4.4 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases we will notify you in advance and the protections of this Privacy Policy will continue to apply.

Cookies

5. Cookies and Tracking Technologies

stv99 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the core functioning of the website, such as maintaining login sessions. These cookies cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Help analyse website usage and improve performance.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some website features to not work properly and may affect your ability to access your account.

Data Security

6. Data Protection and Security Measures

stv99 follows industry-leading security practices to protect your personal and financial information. We take the following technical and organisational steps:

• SSL/TLS Encryption: All data transmissions are protected by strong SSL/TLS encryption.
• Encrypted Storage: Sensitive information that is stored is kept in encrypted format.
• Access Controls: Only authorised staff may access user information on a need-to-know basis.
• Security Monitoring: A 24-hour monitoring system is maintained to detect unusual activity on the system.
• Firewall Protection: Advanced firewalls and intrusion detection systems are used to prevent unauthorised access.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.

While we ensure the highest level of security measures, no internet-based system is entirely risk-free. To help keep your account secure, you are also advised to use a strong password and keep your login details private.

Data Retention

7. Data Retention Period

stv99 retains your personal information only for as long as it is necessary or legally required. In determining the retention period, we consider the following:

• All information is maintained for as long as the account remains active.
• Even after an account is closed, financial and transaction records are retained for a set period as required by legal obligations.
• Some information may be kept for an extended period for fraud prevention and to handle legal claims.
• Once the need for retention has ended, information is securely deleted or anonymised.

Your Rights

8. Your Rights Regarding Your Information

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, subject to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Withdraw Consent: You may withdraw at any time any consent given for marketing communications or optional processing.
• Right to Data Portability: You may request to receive the information you have provided in a structured format.

To exercise these rights, contact us by email at [email protected] or get assistance via the site's live chat. We will process your request within a reasonable time.

Minor Protection

9. Protection of Minors

stv99 is for individuals aged 21 or older only. We never intentionally collect personal information from minors.

Age verification steps are taken at the time of registration. If any user opens an account by providing a false age and this is later identified, the account will be immediately closed and the related information will be securely deleted.

If you believe an underage person is using an account on stv99, please contact us.

Policy Changes

10. Changes to This Policy

stv99 may update this privacy policy when necessary. If any significant changes are made to the policy, we will notify you in the following ways:

• The updated policy will be published on this page of the website and the "Last Updated" date will be changed.
• For important changes, a notification will be sent to the registered email address.
• Continued use of the platform after any changes will be considered as consent to the new policy.

You are advised to visit this page regularly to stay updated on the latest privacy policy.

Contact

11. Contact Us

If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please contact us:

For more information, visit our About Us, Terms & Conditions, and Responsible Gaming pages.