Safe Gaming

Responsible Gaming at stv99 — Your Protection, Our Commitment

Entertainment should be enjoyable — not stressful. stv99 ensures a safe, controlled, and responsible gaming environment for players in Bangladesh.

Our Policy

Why is responsible gaming important?

Online casino and betting is essentially an entertainment activity. But like any form of entertainment, it is important to enjoy it in moderation. stv99 believes that every player should know their own limits and enjoy gaming within those limits.

Responsible gambling means you decide when to play, how long to play, and how much money to spend — the game never takes control over you. We have built tools into our platform to help you maintain those boundaries.

Creating a safe gaming environment at stv99 is our top priority. Our support team is available 24 hours a day, 7 days a week in Bengali.

21+

For adults only

To participate at stv99 you must be at least 21 years old. Minors are strictly prohibited from opening an account or taking part in any game. Age verification is an integral part of our security system.

Protection Tools

Keep your gaming in control

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. Increasing the limit requires additional verification. This feature helps you stay in financial control.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, you have the option to exclude yourself from the platform for a set period or permanently. Making this decision is a sign of your courage and sense of responsibility.

Time-Out

If you want to take a short break, activate a temporary time-out ranging from 24 hours to 30 days. During this period your account will be temporarily suspended and no betting or deposits will be possible.

Session Time Limit

Set a maximum play duration for each session in advance. When the time is up, you will be notified automatically. This feature protects you from spending more time than intended.

Bet Limit

Set a maximum amount you can place on each bet. This control reduces the tendency to place large bets on impulse and helps your bankroll last longer.

Loss Limit

Set a maximum amount of losses you are willing to accept within a given period. Once the limit is reached, no further bets will be possible, protecting you from major financial losses.

Warning Signs

How do you know when gaming is becoming a problem?

Although gambling starts as entertainment, in some cases it can turn into an addiction. Be alert if you notice the following signs:

  • Feeling a strong urge to keep playing after a loss in order to win back the money.
  • Hiding your gambling from family or friends.
  • Spending more money than you intended on gambling.
  • Neglecting daily responsibilities, family, or work to keep playing.
  • Being unable to stop even without feeling discomfort, restlessness, or irritation while playing.
  • Taking out loans or using money set aside for essential expenses in order to gamble.
  • Feeling stressed, anxious, or depressed when you are unable to play.

Warning

If any one of the signs above applies to you, you should take action today. Stopping play is not a sign of weakness — it is a sign of courage.

Contact our live chat support team and activate the protection tools on your account.

Remember: gambling should never be a source of income — it is for entertainment only, and only with money whose loss will have no impact on your daily life.

Step by Step

How to use the protection tools

The responsible gaming features at stv99 are available in your account settings. Each tool can be activated in three simple steps.

01

Log in to your account

Log in to your account at stv99 and click the profile icon at the top right. Select the "Account Settings" option.

02

Open the responsible gaming menu

On the settings page, find the "Responsible Gaming" section. Here you will find options for deposit limits, self-exclusion, time-out, and session limits.

03

Set your limits

Choose the tool you prefer, set the value according to your needs, and click the "Save" button. Changes take effect immediately.

Tips and Advice

Best practices for staying safe

Set your budget first

Before you start playing, decide how much you are willing to spend today. When you reach that limit, stop — do not invest more in the hope of winning.

Set a time limit

Set a fixed amount of time you will play each day. Watch the clock and stop as soon as that time is up.

Do not play on impulse

Avoid playing when you are upset, angry, or frustrated. In that state your decision-making ability is reduced and the chance of losses increases.

Do not try to chase your losses

After a loss, placing even larger bets to win the money back is extremely dangerous. Every game is independent — previous results do not affect future results.

Take regular breaks

Instead of playing for long stretches, take breaks in between. Stand up, walk around a little, drink some water — this keeps your mind refreshed.

Talk to someone

Have an open conversation with a family member or someone you trust about your gaming habits. Transparency is the foundation of a healthy relationship.

Get Help

Reach out — we are ready to help

If you are experiencing any problem related to gambling or find it difficult to control yourself, contact our support team right away. Our team will help you without judgment and with complete confidentiality.

You can also activate self-exclusion or a time-out yourself from your account settings. These steps are there for your protection.

Contact Support

Our dedicated support team for responsible gaming is available at all times.

Live Chat Available in Bengali 24 hours a day, 7 days a week
Response Time Instant assistance available on live chat
Confidentiality All conversations are completely private and secure
Common Questions

Questions and Answers on Responsible Gaming

Responsible gaming means enjoying gambling purely for entertainment, within a set budget and within set time limits. It means making your own decisions — when to start, when to stop, and how much money to spend. It is not about using gambling to solve financial or personal problems, but about playing with awareness and enjoying it mindfully.

Activating self-exclusion will block your account for a set period or permanently. During this time you will not be able to log in, place any bets, or make deposits. Once activated, it cannot be cancelled temporarily — this is by design, for your protection. To request self-exclusion, contact our live chat support.

Lowering a deposit limit takes effect immediately. However, if you wish to increase a limit, a mandatory waiting period applies — this waiting period is in place to protect you from acting on impulsive decisions. It is an important part of responsible gaming.

To open an account at stv99 you must be at least 21 years old and complete the identity verification process. If there is any suspicion that an account is being operated on behalf of a minor, our support team will investigate and take the necessary action. If there are minors in your household, you are advised to use parental control software on your devices.

A time-out is a temporary break — typically from 24 hours up to 30 days. Once that period is over, your account will resume as normal. Self-exclusion is a longer-term or permanent decision — lifting it requires assistance from the support team and a mandatory waiting period must pass. For serious problems, self-exclusion is the recommended option.

No. Gambling is chance-based entertainment — there is no guarantee of winning. Over the long term, most players lose more than they gain. Gambling should therefore never be thought of as a source of income. Only play with money you are prepared to spend on entertainment.

Play with enjoyment, play with responsibility

Enjoy your favorite games in a safe environment at stv99.

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